Canon 5D loose mirror replacement
I was hiking up in Yosemite when at the top of North Dome the mirror in my Canon 5D came unglued and started bouncing around in my camera! I took it to a local camera shop, who quoted a $350 repair (which involved replacing the entire mirror housing), but luckily a bit of interneting yield the following service notice from Canon's astoundingly-difficult-to-bookmark support site:
The Canon customer support rep was far more friendly than their website. The timeline went like this:
Service Notice: EOS 5D: Main Mirror Detachment
Thank you for using Canon products.
We have discovered that, in rare instances, the main mirror of some EOS 5D Digital SLR cameras may detach due to deterioration in the strength of the adhesive. Accordingly, we would like to convey the details and our service policy concerning this phenomenon.
We offer our sincerest apologies to those customers who have been inconvenienced by this issue. Canon always strives to provide the highest quality products to our customers and we will spare no effort in our quality management to make sure our customers can use our products with confidence. We hope our efforts will earn your understanding.
Phenomenon: The main mirror of the camera detaches and images cannot be viewed through the viewfinder.
Affected products: EOS 5D Digital SLR cameras whose main mirror has detached.
User Support: We will repair and reinforce the mirror portion of the affected products free of charge. If you own one of the affected products, please contact our Customer Support Center.
We appreciate your patience, and we offer our sincerest apologies to the customers using these products who have been inconvenienced by this issue.
This information is for residents of the United States and Puerto Rico only. If you do not reside in the USA or Puerto Rico, please contact the Canon Customer Support Center in your region.
Contact Information for Inquiries
Customer Support Center
1-866-422-2965 (toll free)
8:00 a.m. - Midnight, EST (M-F)
10:00 a.m. - 8:00 p.m., EST (Sat.)
- August 6: Canon sent over a UPS ground shipping label to the closest repair facility in Irvine, CA
- August 11: I shipped out my 5D body
- August 18: Canon sent an email confirming that they have inspected the camera and would be starting repairs
- August 22: Canon sent an email confirming that the repair was finished and a Fedex tracking number